Policy

Pre-shipment lead time: 5 to 7 days

Shipping to apartment complexes: Made by Maddie is not responsible for lost packages when an order is addressed to an apartment. 

Shipping terms: Purchases will be ready for shipment in 5 days. First Class shipping (3-4 days) and Priority Shipping (1-3 days) are available. Concerns about shipping needs, please email madebymaddiedesigns@gmail.com. 

International orders: International orders must be shipped via Fedex Expedited shipping. The international shipping for Fedex Expedited shipping cost is estimated between $35-$40. Please email me with your order request and I will send you an invoice with your order + Fedex Expedited shipping. Lead time for international order request are 5-7 days. 

Returns: All design orders, sale designs, and custom designs are FINAL SALE. If you have any questions, email madebymaddiedesigns@gmail.com

Jewelry Boxes: Bridesmaid designs will come in ribbon tied, hot stamped MBM boxes with a velvet insert. All other designs purchased will come on earring cards in a cardboard jewelry boxes with MBM on the outside.

Earring care: Due to delicacy of earrings, earrings will need to kept in a spacious environment. Please keep earrings in jewelry bag provided with purchase. For example: not in a jewelry bag full of 10+ earrings.

Broken Earring: Due to delicacy of handmade earrings, they can break if not taken care of properly. The fixing fee is of a broken earring is $10 + shipping both ways. 

Damaged Earrings: If damaged while shipped or within 10 days of purchase, you will be refunded. You will not be refunded if damaged due to poor earring care. Optional fee to fix damaged earrings after 10 days or accidental incident or poor care.

Contact Elyse for custom orders, issues, or concerns: madebymaddiedesigns@gmail.com